Troubleshooting your iPad
While many of the apps and websites we use are experiencing some difficulties due to the huge influx of users, there are times when the issue is with the iPad. Here are some things to try if these issues occur.

1. Close all of the open apps. Too many open apps can lead to lagging and things not working. 
2. Restart the iPad. This often helps. 
3. If the site utilizes a Google login, the user may need to sign out of Google and then login again. Even if it appears the user is already logged in, Google’s security measures have logged the user out.
4. Clear the history and the cache. It’s kind of like cleaning out a backpack. Sometimes there is so much stuff in the backpack , it needs to be completely cleaned out. 

1. Safari – on the iPad, go to Settings/Safari/Clear History and Website Data. 
2. Google Chrome – In the upper right corner of the browser page, there are three dots. Click on the three dots. Click on History and Clear Browsing Data. 
   

Updating Apps
If apps are not updating, please try this:

• Tap Settings
• Tap Wi-Fi
• Tap the home network that the iPad is connected to
• Tap Forget This Network
• Restart the iPad
• Then rejoin the home Wi-Fi

Battery Life

• Make sure you are using the district-issued 12V charging brick with accompanying lightning cable.
  Third party charges are unstable and may not charge properly.  The iPhone small square outlet charger will not work with the iPad.
  
• If the battery is not holding a charge, please plug it into a charger and let it fully charge.  The next day, use it until battery life is 0%.  Plug it into a charger again and give it a full charge.
• Video conference apps put heavy strain on the iPad battery.  It is recommended to be plugged into an outlet while engaging in synchronous learning.

If you feel the support above did not solve the issue, please click on your building specific trouble ticket submission.  This will trigger a process where the building enters a trouble ticket on your behalf.  Support will be provided as soon as possible on a first come, first serve basis.

Antioch Upper Grade School Technology Trouble Ticket Submission
Hillcrest Elementary School Technology Trouble Ticket Submission
Mary Kay McNeill Early Learning Center Technology Trouble Ticket Submission
Oakland Elementary School Technology Trouble Ticket Submission
W.C. Petty Elementary School Technology Trouble Ticket Submission

Seeking assistance with curricular apps such as ClassLink, Seesaw, Google Classroom, etc.? 
Click here

PBIS Rewards:

• PBIS Rewards for Students - Informational Video (6:12)

Parent University Presentations:

• Zoom
• QuickCard and ClassLink
• Seesaw
• Google Classroom

ClassLink:

• Click here for ClassLink Family User's Guide

General Device Information:

• All K-8 iPads should only be used for educational purposes as indicated by the teacher.
• If you need device support, please reach out to your child's teacher.
• iPad Charging and Chargers

Antioch CCSD 34 Technology Related Documents:

• 1:1 Device Initiative Parent/Student Handbook
• Guidelines for Responsible Use of Technology for Students
• Board of Education's Policy 6:235, Access to Electronic Networks
• Antioch CCSD 34 Student Email Guide (Grades 3-8)

Home Internet for Families in Need:

• ISBE's #KeepLearning Site includes several options for Free/Affordable Home Internet.

iPad Content Filtering

• Antioch CCSD 34 utilizes iBoss for content filtering, both when in school or when connected to other wireless networks.

YouTube

• The YouTube App is not on student iPads; however, it is still accessible via Safari. YouTube recently changed their filtering capability. If YouTube were to be blocked, it would impact distance learning, as many videos rely on YouTube. District 34 has decided to allow students access to YouTube, as iPads are continuing to be monitored. It is important for parents to monitor their children’s device usage at home.