Technology Resources

Frequently Asked Questions

  • Are the iPads being filtered while at home?
    Yes, student iPads are protected by the iBoss filter.

    What about YouTube?
    The YouTube App is not on student iPads; however, it is still accessible via Safari. YouTube recently changed their filtering capability. If YouTube were to be blocked, it would impact distance learning, as many videos rely on YouTube. District 34 has decided to allow students access to YouTube, as iPads are continuing to be monitored. It is important for parents to monitor their children’s device usage at home.

    What happens if I have any issues with my iPad?
    Please reach out to your child's teacher to assist you with support.

     

Troubleshooting the iPad

  • While many of the apps and websites we use are experiencing some difficulties due to the huge influx of users, there are times when the issue is with the iPad. Here are some things to try if these issues occur. 

    1. Close all of the open apps. Too many open apps can lead to lagging and things not working. 
    2. Restart the iPad. This often helps. 
    3. If the site utilizes a Google login, the user may need to sign out of Google and then login again. Even if it appears the user is already logged in, Google’s security measures have logged the user out.
    4. Clear the history and the cache. It’s kind of like cleaning out a backpack. Sometimes there is so much stuff in the backpack , it needs to be completely cleaned out. 
      1. Safari – on the iPad, go to Settings/Safari/Clear History and Website Data. 
      2. Google Chrome – In the upper right corner of the browser page, there are three dots. Click on the three dots. Click on History and Clear Browsing Data. 

     If apps are not updating, please try this:

    • Tap Settings
    • Tap Wi-Fi
    • Tap the home network that the iPad is connected to
    • Tap Forget This Network
    • Restart the iPad
    • Then rejoin the home Wi-Fi